SHIPMENTS

The shipment takes place with the shipping company Poste Italiane-SDA. Orders are processed from Monday to Friday during NOMURI opening hours, excluding holidays.
Shipments are picked up in the afternoon around 16:00 PM from the shipping company, an order received by 12:00 PM will be shipped the same day (excluding holidays and weekends) while an order
made after 12:00 will be sent the following day. Nomuri sends an email with the shipment confirmation and the tracking number, the same number to track the package is also provided by Poste-SDA via email (valid for all orders in which a correct email address is provided) and it will be possible to choose when the delivery will take place via Poste Italiane Smart Alert.
The tracking can otherwise be followed on the website https://www.sda.it/wps/portal/Servizi_online/ricerca_spedizioni?locale=it by entering your tracking number, also available on the order status within Nomuri.com
Free shipping in Italy over € 50,00 purchase, otherwise is € 4.90 for a 3 working days delivery. Due to COVID protocols, delays may be expected in some periods according to government security measures.
The free pick up option is also available at our shop in Via Cavour 8 - 18038 SANREMO (IM).
The customer has to provide correct data: shipping address, name and surname, email. If the data provided are not correct and the package cannot be delivered correctly, the shipping costs and any additional costs will be deducted from the refund that will be made once the products are back in our possesion.

Shipping costs table in Italy

Free shipping over 50,00 Euro with shipment Chrono - 3 working days.

It is possible that for delivery outside the European market customs duties may be applied, which are charged to the customer.
With the Smart Alert, the customer who has provided a correct email address, will be notified of the expected delivery date. Please follow the order status with your tracking number here
https://www.sda.it/wps/portal/Servizi_online/ricerca_spedizioni?locale=it If you're not at home, the order will be left by your country's postal company in the nearest collection center.
Usually after a period of 2 weeks or more the package is returned to the sender if no one picks it up, make sure to go and collect it. If the package is not collected, the shipping costs and any additional costs will be deducted from the refund that will be made once the products are back in our possesion. The timing for abroad shipments could change due to agreements between the postal companies of the states involved.
The timing can vary according to the customs protocols of each state (security checks), the COVID protocols, the season, during Holidays it is possible to have some slowdown.
The prices can be found in the tables below. Free shipping costs for orders over € 150.00 for countries in zones 1, 2, 3 (EU). Free shipping costs for orders over € 250.00 for countries in zones 4, 5, 6, 7, 8 (outside the EU).

Nomuri cannot be held responsible for shipping delays caused by the courier, extraordinary weather conditions, customs controls or other circumstances beyond Nomuri's control.
Upon delivery of the goods, customers are requested to inspect the package carefully before signing to confirm receipt of the same. Nomuri packages are carefully sealed.
If the customer receives a box that has been opened by the Customs or Courier for authorized external inspections, the package must be closed with a guarantee or control seal by the body.
If the package appears tampered with or the original adhesive tape is not intact, the customer is requested to sign the receipt of the package with reservation or to refuse delivery of the same. In the event that there is evidence of tampering with the package, the customer is required to open a complaint with the local Poste Italiane or SDA office and to promptly contact Nomuri at info@nomuri.com
In the event of a tampered package, if the customer does not sign the receipt with reserve, the delivery is considered automatically accepted and consequently any complaints will not be accepted.
All customers, by placing an order, establish a commercial relationship with Nomuri and undertake to accept delivery of the package relating to their order. If a package is not delivered to the customer's address for reasons attributable to its lack of cooperation (incorrect / incomplete telephone number, incorrect / incomplete address, absent recipient) or if the customer refuses the delivery, the package is returned to the sender, the customer will pay the additional cost.

Shipping cost table for abroad

Free shipping costs for orders over 150,00 Euro for countries in zones 1, 2, 3 (UE).

Free shipping costs for orders over 250,00 Euro for countries in zones 4, 5, 6, 7, 8 (extra UE).